We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.
As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.
Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.
Posted May 30, 2023 - 16:16 CDT
Monitoring
Our engineering team has corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted May 30, 2023 - 15:29 CDT
Investigating
We are actively investigating reports that Lightspeed Platform users are experiencing difficulties logging in or searching for users/groups. No data impact or loss has been identified.
Our engineering team are working to resolve the issue and will provide another update shortly.
Posted May 30, 2023 - 14:53 CDT
This incident affected: Lightspeed Alert™, Lightspeed Analytics™, Lightspeed Classroom Management™, Lightspeed Filter™, Lightspeed MDM™, and Launch Dashboard.