Lightspeed Systems
All Systems Operational

About This Site

We know you rely on Lightspeed Systems solutions to do Amazing things so we continuously monitor our services internally as well as through 3rd party services. If there are any interruptions in services, updates will be posted here.
Our SLA can be found at http://www.lightspeedsystems.com/sla/

BYOD Filter Operational
Classroom ? Operational
Cloud Filter Operational
Launch Dashboard Operational
Lightspeed Systems Community Site / Web Site Operational
LSAccess.me Operational
Mobile Device Manager ? Operational
Relay Operational
Rocket ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Lightspeed Technical Support Center will be closing at 3:30 pm CT, Thursday October 24 for a company wide meeting.

Customers who experience a critical system outage can contact support at 800-444-9267.

Customer looking for product information are encouraged to use our community site http://community.lightspeedsystems.com/ or for Relay customers, our Relay help center https://help.relay.school/ .

We will return to normal operating hours on Friday October 25th.
Posted on Sep 27, 13:57 CDT
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - This incident has been resolved.
Oct 11, 08:03 CDT
Monitoring - It has come to our attention that forced updating of the Relay Smart Agent on devices running iOS 13.1+ or iPad OS 13.1+ will result in a loss of network connectivity. We have reported this issue to Apple but because the fix needs to occur within iOS/iPad OS, we do not have a timeline for resolution.
In the meantime, please update your Smart Agent with this process to ensure ongoing connectivity:
With your MDM, remove the Smart Agent. Then with your MDM, redeploy the Smart Agent.

We recognize that this may create a small window without filtering on the device but this is the resolution to the issue. If you have a Rocket or Relay Rocket on your network, they will provide back-up filtering during this brief period.

Please note this only applies to devices running iOS/iPad OS 13.1 or greater. If you have not yet updated to this version, you can disregard this maintenance advisory.

If you have any issues, please contact our support team for assistance.

Rob Chambers
VP, Global Customer Success
Lightspeed Systems
Oct 4, 15:35 CDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019
Completed - The scheduled maintenance has been completed.
Oct 6, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:00 CDT
Scheduled - We will be upgrading the Mobile Manager Infrastructure to improve performance and stability. During this maintenance window services maybe delayed or intermittently unavailable. Prior to the beginning of the maintenance window please make sure to save your changes and logout of the Mobile Manager system.

We appreciate your patience as we work to improve our services.
Sep 26, 13:12 CDT
Oct 5, 2019
Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:00 CDT
Scheduled - We will be upgrading the Mobile Manager Infrastructure to improve performance and stability. During this maintenance window services maybe delayed or intermittently unavailable. Prior to the beginning of the maintenance window please make sure to save your changes and logout of the Mobile Manager system.

We appreciate your patience as we work to improve our services.
Sep 26, 13:11 CDT
Oct 3, 2019

No incidents reported.