Lightspeed Systems Service Status
All Systems Operational

About This Site

We know you rely on Lightspeed Systems solutions to do Amazing things so we continuously monitor our services internally as well as through 3rd party services. Interruptions in services, updates and maintenance announcements will be posted here.

We reserve Friday and Saturday nights from 8:00 pm CST to 2 am CST for regular maintenance. Regular maintenance is announced 72 hours in advance.

Our SLA can be found at https://www.lightspeedsystems.com/sla/

Lightspeed Analytics™ Operational
Lightspeed Analytics CatchOn Edition™ Operational
Lightspeed Classroom Management™ ? Operational
Lightspeed Filter™ (Relay) Operational
Lightspeed MDM™ ? Operational
Lightspeed Customer Portal / Web Site Operational
Launch Dashboard Operational
Lightspeed Rocket™ ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Lightspeed Systems engineers will be migrating the Lightspeed Analytics, CatchOn edition application from its current Datacenter to AWS. This migration will provide greater ability to scale, improve performance and reliability, and allow for a tighter integration with other Lightspeed solutions.

During the upgrade window, you can expect the following impact.

The CatchOn management & reporting interface will not be accessible

Agent reporting will be delayed (but will catch up after the maintenance window closes so no data is lost)

No other Lightspeed Systems applications will be impacted by this migration.

These upgrades will ensure all of your Lightspeed solutions, including CatchOn, continue to deliver the greatest management for your teams and efficacy and safety for your students with enhanced speed, scalability, and security.

We’re committed to ensuring full access is restored before the weekend ends and school resumes. We will update our status page at the beginning of the maintenance window and again when we have completed the work.

You can follow the status of this maintenance work by subscribing to our status update page https://status.lightspeedsystems.com/

Should you have any questions, please feel free to contact us at help.lightspeedsystems.com. We appreciate your patience as we work to improve our solutions for you.

Posted on Sep 13, 2022 - 08:39 CDT
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 17:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 17:15 CDT
Scheduled - The Lightspeed engineering team will be making upgrades to Lightspeed MDM™. This will take place on September 30, 2022 at 5:15pm CDT.

During this time, Apps and App Installations will be inaccessible.

No action is required in order to prepare for this process.

The upgrade is expected to take 30 minutes to carry out and should be completed no later than September 30, 2022 at 5:45pm CDT.

We appreciate your patience as we conduct this work.

Please continue to monitor status.lightspeedsystems.com for additional updates.

Sep 27, 15:26 CDT
Resolved - This incident has been resolved.
Sep 30, 10:46 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 14:19 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 28, 10:00 CDT
Investigating - We are currently investigating issues with the with the Lightspeed MDM™ admin interface. Users may experience intermittent slow page loads.

The team will report back as we find more information. Your patience is greatly appreciated.

Please continue to monitor status.lightspeedsystems.com for additional updates.

Sep 28, 06:09 CDT
Sep 29, 2022
Sep 28, 2022
Resolved - The previous service disruption identified with one of our 3rd party providers is resolved and returned to its normal state.

We appreciate your patience as we worked to resolve this matter.

Sep 28, 19:01 CDT
Monitoring - The previous service disruption identified with one of our 3rd party providers has been resolved and is currently returning to its normal state.

We appreciate your patience as we worked to resolve this matter.

Please continue to monitor status.lightspeedsystems.com for further updates.

Sep 28, 16:29 CDT
Identified - We have currently identified a service disruption with one of our 3rd party providers that is impacting Lightspeed Classroom Management customers.

We are continuing working towards a resolution and appreciate your patience in this matter.

Please continue to monitor status.lightspeedsystems.com for further updates.

Sep 28, 12:39 CDT
Resolved - The previous service disruption identified with one of our 3rd party providers which affected Chrome devices is resolved and returned to its normal state.

We appreciate your patience as we worked to resolve this matter.

Sep 28, 18:59 CDT
Monitoring - The previous service disruption identified with one of our 3rd party providers which affected Chrome devices has been resolved and is currently returning to its normal state.

We appreciate your patience as we worked to resolve this matter.

Please continue to monitor status.lightspeedsystems.com for further updates.

Sep 28, 18:25 CDT
Investigating - We are investigating a service disruption with one of our 3rd party providers that is impacting connectivity on Chrome devices.

We are continuing working towards a resolution and appreciate your patience in this matter.

Please continue to monitor status.lightspeedsystems.com for further updates.

Sep 28, 17:27 CDT
Monitoring - The previous service disruption identified with one of our 3rd party providers has been resolved and is currently returning to its normal state.

We appreciate your patience as we worked to resolve this matter.

Please continue to monitor status.lightspeedsystems.com for further updates.

Sep 28, 16:28 CDT
Update - We have currently identified a service disruption with one of our 3rd party providers that is impacting connectivity for some Lightspeed Filter customers.

Additionally, we have identified a service disruption with one of our 3rd party providers that is impacting Lightspeed Alert customers. Customers may experience delays with Alert notifications.

We are continuing working towards a resolution and appreciate your patience in this matter.

Please continue to monitor status.lightspeedsystems.com for further updates.

Sep 28, 13:31 CDT
Identified - We have currently identified a service disruption with one of our 3rd party providers that is impacting connectivity for some Lightspeed Filter customers.

We are continuing working towards a resolution and appreciate your patience in this matter.

Please continue to monitor status.lightspeedsystems.com for further updates.

Sep 28, 12:16 CDT
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - This incident has been resolved.
Sep 22, 10:59 CDT
Monitoring - All services have been restored with Lightspeed MDM™ admin interface. Our engineers are actively monitoring the service for any further issues.

Please continue to monitor status.lightspeedsystems.com for additional updates.

Sep 21, 07:56 CDT
Investigating - We are currently investigating issues with the with the Lightspeed MDM™ admin interface. Users may experience intermittent slow page loads.

The team will report back as we find more information. Your patience is greatly appreciated.

Please continue to monitor status.lightspeedsystems.com for additional updates.

Sep 21, 06:35 CDT
Sep 21, 2022
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.