Lightspeed Systems
All Systems Operational

About This Site

We know you rely on Lightspeed Systems solutions to do Amazing things so we continuously monitor our services internally as well as through 3rd party services. If there are any interruptions in services, updates will be posted here.
Our SLA can be found at http://www.lightspeedsystems.com/sla/

BYOD Filter Operational
Classroom ? Operational
Cloud Filter Operational
Launch Dashboard Operational
Lightspeed Systems Community Site / Web Site Operational
LSAccess.me Operational
Mobile Device Manager ? Operational
Relay Operational
Rocket ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2019

No incidents reported today.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019
Legacy Google+ APIs will be shut down on March 7, 2019
Resolved - This incident has been resolved.
Mar 8, 11:58 CST
Monitoring - We have received several calls regarding Googles notice that Legacy Google+ APIs will be shut down on March 7,2019. https://developers.google.com/+/api-shutdown

The Lightspeed Rocket version 3.5.2 addresses this deprecation. Customers using Google authentication and not running version 3.5.2 may be affected by this deprecation.

For all licensed customers, upgrading to 3.5.2 is free and simple. We encourage all Rocket customers to upgrade to 3.5.2 and take advantage of the most up-to-date rocket.

Release Notes for version 3.5.2
http://community.lightspeedsystems.com/release-notes/release-notes-rocketwebfilter-february-6-2019/

Rocket 3.5.2 upgrade guide
http://community.lightspeedsystems.com/documentation/rocket-3-5-2-update-guide/

Rocket upgrade guide
http://community.lightspeedsystems.com/documentation/rocket-upgrade-guide/
Mar 6, 14:53 CST
Mar 7, 2019

No incidents reported.

Mar 6, 2019
Support Phone System
Resolved - This incident has been resolved.
Mar 6, 15:07 CST
Update - We have not observed any more incidents in the past 24 hours and consider this resolved.
Mar 6, 15:05 CST
Monitoring - Phone services to our support phone system have been restored. We are continuing to monitor the issue to ensure all calls are received.
Mar 5, 08:33 CST
Investigating - Our support phone system is experiencing technical issues. Customers may experience issues when making calls into our support line at this time. Please email support@lightspeedsystems.com for any support requests as we work on resolving this issue.

We will continue to update this site as we have updates. We apologize for this disruption in our support services.
Mar 5, 03:51 CST
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