Lightspeed Systems Service Status
All Systems Operational

About This Site

We know you rely on Lightspeed Systems solutions to do Amazing things so we continuously monitor our services internally as well as through 3rd party services. Interruptions in services, updates and maintenance announcements will be posted here.

We reserve Friday and Saturday nights from 8:00 pm CST to 2 am CST for regular maintenance. Regular maintenance is announced 72 hours in advance.

Our SLA can be found at https://www.lightspeedsystems.com/sla/

Lightspeed Analytics™ Operational
Lightspeed Classroom Management™ ? Operational
Launch Dashboard Operational
Lightspeed Customer Portal / Web Site Operational
Lightspeed MDM™ ? Operational
Lightspeed Filter™ (Relay) Operational
Lightspeed Rocket™ ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Lightspeed’s COVID-19 Continuity of Services Mar 12, 15:18 - May 25, 09:18 CDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 1, 18:23 CDT
Scheduled - We know that COVID-19 is impacting schools around the world and that you are busily preparing to provide the best and safest education for your students, even during illness and potentially extended school closures.

You rely on us and our services to keep your students safe and we take that responsibility seriously. We have implemented processes to ensure uninterrupted services and support during the Coronavirus COVID-19 spread.
Here are some of the ways we will ensure continuity of services and support:
· We have developed work from home plans should our offices close or employees need to stay home
· We have processes that ensure employees are able to support you remotely
· We have redundancies in staff to ensure all services continue
· We have taken precautionary measures to decrease spread of illness among our staff
· And we have our products hosted with partners who have disaster and continuity plants that ensure availability of our hosted services
· We are closely following all news from the CDC and WHO and are adjusting our policies as new information is available
We are confident we are prepared to support you so that you can support your school communities during these challenging times.
· When you send school devices home with students, our filtering services will continue and students will be protected.
· Should you open up or extend remote learning, Classroom can ensure your students stay on task.

We are committed to protecting students – online and off – and are here to support you in that. We thank you for your continued trust in us and our products.
Mar 12, 15:16 CDT
Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - This incident has been resolved.
May 6, 18:53 CDT
Monitoring - The team is engaged with the vendor and seeing indications that the impact is subsiding.
May 6, 15:52 CDT
Investigating - We are investigating an issue with our third-party DNS provider, who is currently experiencing performance issues. Customers will experience intermittent issues while navigating help.lightspeedsystems.com.
May 6, 15:38 CDT
May 5, 2021
Resolved - This incident has been resolved.
May 5, 17:15 CDT
Update - We have completed our testing and determine there has been no service degradation.
May 5, 17:15 CDT
Monitoring - We are currently monitoring for potential degraded performance.
Mar 15, 17:07 CDT
Update - We are continuing to investigate the issue.
Mar 15, 15:03 CDT
Update - We are continuing to investigate this issue.
Mar 15, 13:13 CDT
Investigating - Our team is conducting preliminary investigation and will report back when we know more.

Please continue to monitor status.lightspeedsystems.com for additional updates.
Mar 15, 13:12 CDT
May 4, 2021

No incidents reported.

May 3, 2021
Resolved - We identified a threshold limit with our cloud provider that caused some customers to experience this message. We are deploying changes that will eliminate this in the future.

Thank you for your patience.
May 3, 13:56 CDT
Investigating - We have received several reports of a problem with Lightspeed Filter. Users may experience a message "unknown filter error".

Our team is conducting preliminary investigations and will report back when we know more.

We appreciate your patience as we work to resolve this issue.

Please continue to monitor status.lightspeedsystems.com for additional updates.
May 3, 09:07 CDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.