Lightspeed Systems Status

All Systems Operational

About This Site

We know you rely on Lightspeed Systems solutions to do Amazing things so we continuously monitor our services internally as well as through 3rd party services. Interruptions in services, updates and maintenance announcements will be posted here.

We reserve Friday and Saturday nights from 8:00 pm CST to 2 am CST for regular maintenance. Regular maintenance is announced 72 hours in advance.

Our SLA can be found at https://www.lightspeedsystems.com/sla/

Lightspeed Analytics™ Operational

Lightspeed Classroom Management™ Operational

Launch Dashboard Operational

Lightspeed Customer Portal / Web Site Operational

Lightspeed MDM™ Operational

Lightspeed Filter™ (Relay) Operational

Lightspeed Rocket™ Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Lightspeed’s COVID-19 Continuity of Services Mar 12, 15:18 - May 25, 09:18 CST

Update - We will be undergoing scheduled maintenance during this time.
Apr 1, 18:23 CDT

Scheduled - We know that COVID-19 is impacting schools around the world and that you are busily preparing to provide the best and safest education for your students, even during illness and potentially extended school closures.

You rely on us and our services to keep your students safe and we take that responsibility seriously. We have implemented processes to ensure uninterrupted services and support during the Coronavirus COVID-19 spread.
Here are some of the ways we will ensure continuity of services and support:
· We have developed work from home plans should our offices close or employees need to stay home
· We have processes that ensure employees are able to support you remotely
· We have redundancies in staff to ensure all services continue
· We have taken precautionary measures to decrease spread of illness among our staff
· And we have our products hosted with partners who have disaster and continuity plants that ensure availability of our hosted services
· We are closely following all news from the CDC and WHO and are adjusting our policies as new information is available
We are confident we are prepared to support you so that you can support your school communities during these challenging times.
· When you send school devices home with students, our filtering services will continue and students will be protected.
· Should you open up or extend remote learning, Classroom can ensure your students stay on task.

We are committed to protecting students – online and off – and are here to support you in that. We thank you for your continued trust in us and our products.
Mar 12, 15:16 CDT

**Lightspeed** Planned service disruption – Relay, Mobile Manager Mar 5, 18:00-22:00 CST

Necessary upgrades to Relay and Mobile Manager must be made by the Lightspeed engineering team. This will take place on Friday, March 5 between 8PM and 12PM Central time.

During this time, users may be intermittently unable to access the websites.

No action is required in order to prepare for this process.

The upgrade is expected to take less than 1 hour to carry out and should be completed no earlier than March 5th at Midnight Central time.

We appreciate your patience as we conduct this work.

Please continue to monitor status.lightspeedsystems.com for additional updates.
Posted on Mar 2, 13:58 CST

Past Incidents

Mar 4, 2021

No incidents reported today.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

**Lightspeed** Planned service disruption – Lightspeed Classroom Management™

Completed - We have now completed the necessary upgrades to Lightspeed Classroom Management™.

No action is required.

Thank you for your cooperation.

Please continue to monitor status.lightspeedsystems.com for additional updates.
Feb 28, 07:17 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 07:00 CST

Scheduled - Necessary upgrades to Lightspeed Classroom Management™ must be made by the Lightspeed engineering team. This will take place on February 28, 2021 at 7:00am CST.

No action is required in order to prepare for this process.

The upgrade is expected to take 30 minutes to carry out and should be completed no earlier than February 28, 2021 at 7:30am CST.

We appreciate your patience as we conduct this work.

Please continue to monitor status.lightspeedsystems.com for additional updates.
Feb 24, 15:32 CST

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

Inclement Weather and Power Outages in Texas

Resolved - This incident has been resolved.
Feb 22, 06:41 CST

Monitoring - Lightspeed Systems support capacity is diminished today due to widespread power outages and the severe weather situation in Texas.

What you need to know:
It may take longer to reach an agent or to hear back on your case.
Chat is still the best way to reach an agent if you need help.
We will prioritize cases by severity and impact.
All of our products remain operational and your students protected due to our cloud infrastructure.

We know you rely on us, and we take our mission seriously. Our teams have been working from home due to the pandemic, and today many of those homes are without power. In addition, snow and ice have made roads unsafe so our technicians aren’t able to reach our offices or another location that has power. We are adding capacity with our teams outside of Texas but increased delays could persist through the week as the emergency situation continues. Your patience is appreciated.

We know many of you are experiencing severe weather conditions as well. Stay safe and warm!
Feb 16, 09:49 CST

Feb 21, 2021

Important network upgrades to Lightspeed Mobile Manager, Launch Dashboard and Filter (Relay) Web interface

Completed - The scheduled maintenance has been completed.
Feb 21, 18:39 CST

Scheduled - We have now completed the necessary network upgrades.

No action is required.

Users should now be able to access services normally.

Thank you for your cooperation.

Please continue to monitor status.lightspeedsystems.com for additional updates.
Feb 21, 18:39 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 13:29 CST

Scheduled - The Lightspeed engineering team will be making important network upgrades to Lightspeed Mobile Manager, Launch Dashboard and Lightspeed Filter (Relay) Web interface. This will take place starting Sunday, February 21 at 4 PM PST and completed by Monday, February 22 at 12 AM PST.

During this time, user access to Lightspeed Mobile Manager, Launch Dashboard and Lightspeed Filter (Relay) Web interface will be intermittently unavailable.

Lightspeed Filter device filtering and reporting as well as Lightspeed Classroom will remain functional. No action is required in order to prepare for this process.

We appreciate your patience as we conduct this work.

Please continue to monitor status.lightspeedsystems.com for additional updates.
Feb 18, 13:34 CST

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.