Lightspeed Systems Status

All Systems Operational

About This Site

We know you rely on Lightspeed Systems solutions to do Amazing things so we continuously monitor our services internally as well as through 3rd party services. Interruptions in services, updates and maintenance announcements will be posted here.

We reserve Friday and Saturday nights from 8:00 pm CST to 2 am CST for regular maintenance. Regular maintenance is announced 72 hours in advance.

Our SLA can be found at https://www.lightspeedsystems.com/service-level-agreement/

Lightspeed Alert™ Operational

Lightspeed Classroom Management™ Operational

Lightspeed Digital Insight™ Operational

Lightspeed Filter™ Operational

Lightspeed MDM™ Operational

Lightspeed Customer Portal / Web Site Operational

Launch Dashboard Operational

Lightspeed Rocket™ Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

**Lightspeed** Planned service outage – Lightspeed Digital Insight Sep 16, 2024 03:00-04:00 CDT

Lightspeed Digital Insight will undergo a maintenance window on Monday September 16, 2024 at 3am Central Time as we update our login system. We expect this window to last about an hour; during this period, users will not be able to access the platform. Data collection will not be impacted.
Posted on Sep 11, 2024 - 15:22 CDT

Past Incidents

Sep 12, 2024

iOS Cloud Proxy Requiring YouTube Login

Resolved - We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.

As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.

Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.
Sep 12, 11:48 CDT

Investigating - Lightspeed response to Google’s changes to YouTube that are impacting the iOS Cloud Proxy and causing a message to prompt requiring logging in to view any videos.

Google has recently updated the way their YouTube bot detection works in a way that is inadvertently flagging traffic from our Cloud Proxy as bot traffic. This change requires the end user to log into YouTube to view videos.

Lightspeed is currently investigating possible solutions to this issue and is working with the Google team to find an optimal path forward.

This only impacts our Cloud Proxy service and does not impact filtering on ChromeOS, Windows, or MacOS. SmartShield is still being validated but does not seem to be impacted.
Aug 20, 15:11 CDT

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

URGENT Maintenance window – Cloud Proxy

Completed - The scheduled maintenance has been completed.
Sep 5, 19:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 19:00 CDT

Scheduled - As we continue to work with Google to address their changes to YouTube that are impacting the iOS Cloud Proxy, we need to update our DNS routing.

During this maintenance windows, DNS requests for production-cp-01.lsfilter.com may fail.

Once the updates are completed, future request will receive the expected response.

This only impacts our Cloud Proxy service and does not impact filtering on ChromeOS, Windows, or MacOS.
Sep 4, 16:46 CDT

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.