Customer Portal - Intermittent DNS Issues

Incident Report for Lightspeed Systems

Resolved

This incident has been resolved.

Posted May 06, 2021 - 18:53 CDT

Monitoring

The team is engaged with the vendor and seeing indications that the impact is subsiding.

Posted May 06, 2021 - 15:52 CDT

Investigating

We are investigating an issue with our third-party DNS provider, who is currently experiencing performance issues. Customers will experience intermittent issues while navigating help.lightspeedsystems.com.

Posted May 06, 2021 - 15:38 CDT

This incident affected: Lightspeed Customer Portal / Web Site.