We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.
As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.
Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.
Posted Sep 19, 2023 - 15:50 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 19, 2023 - 14:47 CDT
Identified
We have identified an issue with a third party vendor that could cause login and/or latency in Filter and Classroom UI. We have opened a ticket with the vendor and will continue to update as we get more information
Posted Sep 19, 2023 - 13:24 CDT
This incident affected: Lightspeed Classroom Management™ and Lightspeed Filter™.