We are pleased to inform you that the issue has been resolved and we can confirm that the problem with the third-party vendor has been corrected.
As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.
Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.
Posted Jun 13, 2023 - 18:33 CDT
Monitoring
Our engineering team has moved the affected traffic to a working instance and all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Jun 13, 2023 - 15:50 CDT
Identified
Our engineering team has identified an issue with a third-party vendor that is causing filtering errors for some clients. We are currently moving traffic away from the affected region. We will keep you updated with any developments and provide another update shortly.