Lightspeed Systems Status

All Systems Operational

About This Site

We know you rely on Lightspeed Systems solutions to do Amazing things so we continuously monitor our services internally as well as through 3rd party services. Interruptions in services, updates and maintenance announcements will be posted here.

We reserve Friday and Saturday nights from 8:00 pm CST to 2 am CST for regular maintenance. Regular maintenance is announced 72 hours in advance.

Our SLA can be found at https://www.lightspeedsystems.com/service-level-agreement/

Lightspeed Alert™ Operational

Lightspeed Analytics™ Operational

Lightspeed Digital Insight™ Operational

Lightspeed Classroom Management™ Operational

Lightspeed Filter™ Operational

Lightspeed MDM™ Operational

Lightspeed Customer Portal / Web Site Operational

Launch Dashboard Operational

Lightspeed Rocket™ Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 16, 2024

[INCIDENT #12344]**[Lightspeed MDM]** [Device enrolments not working]

Resolved - We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.

As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.

Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.
Apr 16, 05:45 CDT

Monitoring - Our engineering team have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Apr 16, 05:25 CDT

Identified - Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly.

Thank you for your patience and understanding.
Apr 16, 05:09 CDT

Investigating - We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices.

Our engineering team are working to resolve the issue and will provide another update shortly.
Apr 16, 03:26 CDT

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Increase in Alert Volume

Resolved - This incident has been resolved.
Apr 12, 18:16 CDT

Investigating - The monitoring mechanisms that we have in place for Lightspeed Alert have revealed an increase in alert volume within our system, which may impact human review response times. Ensuring student safety by reviewing alerts promptly is our top priority. Our team is actively working through the increased alert volume. We appreciate your patience and understanding as we work to resolve this volume increase. Rest assured that your district user interface will still receive all alerts as soon as identified. Should you have any concerns or require immediate assistance, please do not hesitate to contact us. We are here to help and will keep you updated on our progress.
Apr 10, 12:50 CDT

Apr 11, 2024

No incidents reported.

Apr 10, 2024

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.